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Shipping & Returns Policy of Lesoir Pharmaceuticals Private Limited

Last updated: January 16, 2025

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7-Day Return & Replacement Policy


Applies to: Products purchased from https://www.lesoirpharmaceuticals.com

 

Eligibility Window

We offer a 7-day return or replacement window from the date of delivery.
To be eligible, requests must be raised within 7 calendar days of receiving the product.

 

Products Eligible for Return/Replacement

We accept return or replacement requests only for the following conditions:

  • Product delivered is damaged, leaking, or defective

  • Wrong item shipped (wrong variant, type, or quantity)

  • Expired product received

  • Product has significant manufacturing defects

  • Product causes instant allergic or adverse skin reaction* (see note below)

*Must be reported with clear photo evidence and, if available, a doctor’s note or prescription.

 

Products NOT Eligible

Due to hygiene and safety concerns, we do not accept returns or replacements in the following cases:

  • Product has been opened, used, or tampered with

  • Product is missing original packaging, label, or invoice

  • Product was damaged after delivery due to improper storage or handling

  • Requests are made after the 7-day window

  • Product was purchased under “final sale”, offer, or sample promotion

 

How to Request a Return or Replacement

  1. Contact Us Within 7 Days:
    Email us at lesoirpharmaceuticals@gmail.com or call us at +91 98600 01815

  2. Share the Following Details:

    • Order ID

    • Product name and issue

    • Photos of the product, outer packaging, and invoice

    • Video (if available), especially in case of leakage or tampering

  3. Return Pickup or Self-Shipping:

    • We will try to arrange a reverse pickup where available.

    • If not, you may be asked to self-ship. We will reimburse the shipping cost for approved cases.

  4. Replacement or Refund:

    • For valid cases, we will send a replacement at no extra charge.

    • If a replacement isn’t possible, we’ll issue a refund to your original payment method within 7 working days.

 

Important Notes

  • Lesoir Pharmaceuticals reserves the right to approve or reject any return or replacement request.

  • Products claimed as allergic must include clear proof and may be subject to expert review.

  • No refunds or replacements will be issued without proper supporting evidence or past the eligibility period.

  • This policy is subject to updates without prior notice.

 

For further support, reach out to:
📧 lesoirpharmaceuticals@gmail.com
📞 +91 98600 01815

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